NOT MEETING THE CLIENT’S STANDARD OF CLEANLINESS
CLIENTS: Make your expectations as clear as possible before service begins. As service continues, continue to discuss what you are and aren’t satisfied with.
CLEANERS: Ask questions about every and anything you’re unsure of, about the client’s exact expectations and about special needs. Offer a way for your clients to give you feedback regularly.
MISSING APPOINTMENTS/LATE TO APPOINTMENTS
CLIENTS: Don’t stand for it!
CLEANERS: Don’t do it! Be on time and communicate if for any reason you cannot be.
CLIENTS: Show your cleaners how you prefer to interact and expect them to fall in line. If they don’t fall in line, talk to them and be as direct as possible about your expectations. It should only take one talk.
CLEANERS: Act professionally and follow your client’s lead.
PRICES HIGHER THAN ESTIMATE
CLIENTS: Be as clear as you can about the condition and needs of your household, business, or space. The clearer you are, the more accurate an estimate will be.
CLEANERS: Make it clear to your clients that your estimate stands except in cases where the space and clean desired are more demanding than initially stated. Ask questions so you’ll be informed when giving the estimate. When you find an effective pricing method, stick to it across the board.